Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your information.

Last updated: January 30, 2025

Introduction

DTF Editor ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered image processing service for Direct to Film (DTF) printing.

By using our service, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this privacy policy, please do not access the service.

Information We Collect

Personal Information

  • Email address (required for account creation)
  • Name (optional, for personalization)
  • Company name (optional)
  • Phone number (optional)
  • Billing information (processed securely through Stripe)

Usage Data

  • Image processing history and preferences
  • Credit usage and transaction history
  • Service usage patterns and statistics
  • Device and browser information
  • IP address and location data

Uploaded Content

  • Images you upload for processing
  • Processed images and results
  • Metadata associated with your images

How We Use Your Information

  • To provide and maintain our image processing services
  • To process your transactions and manage your subscription
  • To send you service updates and important notifications
  • To improve our AI models and service quality
  • To provide customer support and respond to your requests
  • To detect and prevent fraud, abuse, or security issues
  • To comply with legal obligations and enforce our terms
  • To analyze usage patterns and optimize user experience

Data Storage and Security

We implement industry-standard security measures to protect your personal information:

  • All data is encrypted in transit using SSL/TLS protocols
  • Sensitive data is encrypted at rest in our databases
  • Access to personal data is restricted to authorized personnel only
  • Regular security audits and vulnerability assessments
  • Secure cloud infrastructure with data backups

Your images are stored securely in our cloud storage system and are only accessible to you. We retain processed images for 30 days to allow you to re-download them, after which they are automatically deleted.

Third-Party Services

We use trusted third-party services to provide our functionality:

  • Stripe: Payment processing (PCI-DSS compliant)
  • Supabase: Database and authentication services
  • OpenAI: AI-powered image generation
  • Deep-Image.ai: Image upscaling services
  • ClippingMagic: Background removal services
  • Vectorizer.ai: Image vectorization services
  • Railway: Application hosting and deployment

Each of these services has their own privacy policy and data handling practices. We only share the minimum necessary information required to provide the requested service.

Your Rights

You have the following rights regarding your personal data:

  • Access: Request a copy of your personal data
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your account and data
  • Portability: Receive your data in a portable format
  • Objection: Object to certain uses of your data
  • Restriction: Request limited processing of your data

To exercise any of these rights, please contact us at privacy@dtfeditor.com

Data Retention

  • Account information: Retained while your account is active
  • Processed images: Automatically deleted after 30 days
  • Transaction records: Retained for 7 years for tax compliance
  • Usage logs: Retained for 90 days for security and debugging
  • Marketing preferences: Updated immediately upon request

When you delete your account, we remove your personal information within 30 days, except where we are required to retain it for legal or regulatory purposes.

Children's Privacy

Our service is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.

Updates to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date. For significant changes, we will provide additional notice via email or through the service.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: privacy@dtfeditor.com
Support: support@dtfeditor.com
Address: DTF Editor, Inc.
123 Business Street, Suite 100
City, State 12345
United States